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BurnsG1rl
Participant
April 7, 2020
Question

"Your ereader is no authorized to open this book"

  • April 7, 2020
  • 11 replies
  • 2755 views

- I have the current version of ADE

- Both my computer and my Kobo are authorized to open the epub downloads from the library

- when I transfer books to my kobo and go to read them later on my device, I am given the message "Your reader is not authorized to open this book. You need to re-import the book using Adobe Digital Editions"

- I've deauthorized and reauthorized my computer and kobo - even going into >go to folder/library/application support etc. to erase the authorization 

- returned and reborrowed and downloaded the books

- I've reset my kobo

- I have synced my kobo

 

Has any successfully resolved an issue like this? 

      This topic has been closed for replies.

      11 replies

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      F
      Festive_style5D51
      Participant
      April 9, 2020

      I am having the exact same problem. I have reset all accounts (kobo and ADE). I can read the loaned book on overdrive and ADE. It is sent ok to the reader but will not open. I the same message as you have.

      I'm looking for a new reader and I am somewhat loyal to Kobo, but this is driving me insane. A kindle could be here tomorrow if I wanted.  I hope someone is reading these forums?

      J
      Juliana5C73
      Participant
      December 18, 2020

      how did you reset your ADR account? I forgot my pasword and I need to reset it to delet the authorization.

       

      Thanks

      B
      billedm
      Participant
      December 18, 2020
      I fixed my problem by de-authorizing and then re-authorizing my e-reader (a
      Kobo). I didn't reset my password ... I knew it.
      I don't know how to reset it

      Sorry
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