your help section says to contact you to reconcile or check account. where do i go - everything refers me back to chats or forums

please let me know where i can go to contact someone to reconcile and make sure that I have just one email or authorization. where can i connect with someone to do this? I keep going into a loop where I click on answers (first we need some information....screen), then try to submit but cannot - keep getting referred back to forums. any help would be very appreciated!!! my original problem is an error check activation issue. Have searched and told to deauthorize/reauthorize, but will not let me (email/id issue). Thank you.