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Specialisme
Participating Frequently
March 19, 2021
Question

Adobe Dimension keeps freezing

  • March 19, 2021
  • 4 replies
  • 1729 views

Hi, 

 

I've been using Adobe Dimension much this week, and I often have some struggles because it freezes for no reason. Especially when I save or try to export the file. And then I can't even close the software, I have to to close it from the task manager.

What can be the problem?


Thanks !

    This topic has been closed for replies.

    4 replies

    Ussnorway7605025
    Ussnorway7605025
    Legend
    March 24, 2021

    It's telling that 16G Ram isn't enough to fully open the file

     

    I would open up the models one at a time in Photoshop (or whatever) generate a new 512 UV map and export as standard wavefront Obj... That should drastically reduce the amount of Ram needed to load them

    Ussnorway7605025
    Ussnorway7605025
    Legend
    March 22, 2021

    to share a Dn file with Adobe you have to zip... see https://community.adobe.com/t5/dimension/3d-trapez/td-p/11872117

     

    your system has 32G ram and a I9... are you running a liquid cooler to keep it from cooking?

     

    also apart from at save file time which is normally permission but could also be Ram, are you aware of any standard time for the freese i.e, always at 50% or always when you try to stack more than a single rendor?

    S
    SpecialismeAuthor
    Participating Frequently
    March 22, 2021

    Thanks for the tip ! here's the link for my model :

    Dimension Project 

     

    For now I don't force much on the system, i'm still very gentle 

     

    Just after opening the file, it charges the background image, then stops there, and I can't move the camera or anything. The mouse can move all the way along, but no matter where I click, nothing happens

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    March 22, 2021
     

    I am able to open your file and operate with my mouse. Also I capture task manager that shows "system are not under overload.

    I am on Redeon RX 580, 4GB ,   i5 10400, System Mem 16 GB, SSD 1 TB

    It take time to load your file, but I can't see object in Scene Panel? I am able to operate with my mouse.

     

    Then I try to Import your file as 3D Object into Dn and get this. I think your file consist of many object and is complex. 

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    March 20, 2021

    Can you share your system config and file through cloud to test. 

    S
    SpecialismeAuthor
    Participating Frequently
    March 22, 2021

    Here's the system config :

    Operating System: Windows 10 Professionnel 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
    Processor: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
    Memory: 32768MB RAM

    Card name: NVIDIA GeForce RTX 2070 SUPER

    Dedicated Memory: 8011 MB

    (The file is above the 47Mb size limit, how to share it?)

    Ussnorway7605025
    Ussnorway7605025
    Legend
    March 19, 2021

    are you working from some kind of sync folder i.e, sharing the files across a network?

    S
    SpecialismeAuthor
    Participating Frequently
    March 22, 2021

    No i'm working localy, no sync files/folder used 

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