Skip to main content
Participant
January 21, 2020
Question

Cannot Save

  • January 21, 2020
  • 2 replies
  • 885 views

Using Dimension 3.1, attempting to save results in a "Cannot Save" message. Attempting to Render and Export to Photoshop results in a "Cancelled" mesaage after counting down to zero. I am using an iMac with 40 GB of RAM and the save and export attempts are on the same 2TB internal drive that holds the Dimension application. Any ideas?

This topic has been closed for replies.

2 replies

Ussnorway7605025
Legend
January 21, 2020

a cannot save message?

step 1 open a new Dn, make something simple like one of the base models and try to save to that location

yes = the other file must have some issue, so please share it for testing

no = check your Mac settings for that location and make sure Read & Write is set

rmalloryAuthor
Participant
January 22, 2020

I have done several itterations of reinstalls followed by attempts to save simple models. The save location is a folder on my desktop, so permissions should not be an issue.

 

Incidentally, I reported this to Adobe several weeks ago. Someone sent an email saying it was being referred to an engineer. I have heard nothing even after sending several additional emails to the person who innitially replied.

Alexandre Becquet
Community Expert
Community Expert
January 23, 2020

Hello, i'm totally agree with @Ussnorway It's probably a permission issue.

Ares Hovhannesyan
Community Expert
Community Expert
January 21, 2020

Did you try to reinstal Dn?

rmalloryAuthor
Participant
January 22, 2020

Yes, I have reinstalled Dn several times.