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Dimension CC Quits on startup [Locked]

Forum|Forum|8 years ago
October 19, 2017
23 replies
7600 views

[Moderator moved from Adobe Creative Cloud to Dimension CC .]

Just installed all the updates on my other cc apps and no issues. However, installed Dimension CC and it repeatedly crashes before I get a splash screen. I have tried uninstalling, trashing prefs (I'm on Sierra macOS), signing out of CC, signing back in and reinstalling. Still no luck. My machine meets the specs so not sure what to try next.

Suggestions please.

This topic has been closed for replies.

Correct answer JeanetteMathews

Hey all! Going to try to keep this discussion all in one place so referring everyone over to the larger thread here. I'll be providing updates on that thread.

Dimension Won't Open

F

FireDzine

Participant

Hey, Adobe, I love how you try to make this OUR problem. The bottom line is that your new Dimension CC crashes for all of us at startup. Felix (after it was tweaked) didn't. AVX? Since all of us with MacPros purchased them in 2010-2013, obviously this makes Dimension impossible for us to use in its present form. And until Apple comes out with their new MACPro (hopefully this year), we're kind of stuck. If I'm not mistaken, we all pay Adobe as part of our cloud subscription. You've created something we can't use. Isn't that YOUR problem—especially since many us helped you in your beta testing and you got it to work for us then.

It is arrogant of you to blame it on our hardware when the rest of your software works just fine. This is a programming error on YOUR part. Fix it and stop making lame excuses.

JeanetteMathewsCorrect answer

Adobe Employee

Hey all! Going to try to keep this discussion all in one place so referring everyone over to the larger thread here. I'll be providing updates on that thread.

Dimension Won't Open

M

madcap@164

Participant

So I have been watching the post about Adobe Dimension CC and the fact that I am having the same issues as everyone else does not speak too highly to Adobe. I have just recently upgraded to "High Sierra" and still, this problem exists. Fix the issue and stop denying that you put out a Defective program out. Fix the issues so that this program will work on platforms from early 2008 to 2017.

I have been in advertising for the last 10 years and it is sad that your team does not listen to your clients and that everyone is having the same issue and this defective program does not work.

arakotchian

Known Participant

I'm not buying a new machine until the new Mac Pros come out and even then only if I HAVE to. I'm not spending thousands just to use Adobe Dimension when every other 3D software on the planet runs fine. Shoddy Adobe, very shoddy.

arakotchian

Known Participant

Mine is a mid 2010 processor, 24 gigs ram, soon to be 64, and soon to have a serious new GPU with 6 gig on board ram. I run all sorts of 3D software on my current setup with no problems other than speed. Blender, Maya, C4D, various other Renderers, Modelers, CAD packages. They are all current versions and NON of them have a problem with my "Ancient" processor. I wanted to give Adobe's 3D product a try but now I"m just going to ignore it. I have more powerful software that does everything Dimension does and more. I'm sorry I just don't buy this AVX2 garbage. I can model and render 3D things, compose them into video, do AE stuff and output with Premiere with my current setup, there is no reason Dimension should not be able to run on my machine.

T

touchwood.design

Participant

Found this here, shows you how to check if your CPU supports AVX.

Serious Multiplatform Software Development: How to check Intel AVX2 support on Mac OS X

P

pablop91534680

Participant

It seems that many of us are using "old" Macs. Adobe, BAD FOR YOU...

M

M Dayton

Participant

So if it's true that Dimension CC won't work on a pre-2014 machine, will you make Felix available again because it DID work on my mid-2010?

J

jamesm48183509

Participating Frequently

I second that! I've got Felix projects that I can no longer access because installing Dimension on my Mid-2010 Mac Pro!!

K

Kathrin Federer

Community Expert

Same with Windows 10 Version 1703 (Build 15063.674) with Graphic board Intel(R) HD Graphics 630. I use Intel(R) Core(TM) i7-7700 CPU 3.60Ghz 16 GB RAM 64 Bit. I could install it, but can not launch it. It starts for 2sec. than I get a window which tells me that my hardware is not compatiple! Which is nonsense I believe.

Nancy OShea

Community Expert

How old is your CPU? If it's more than a few years old it won't work.

Recommended system requirements on Windows

Operating system: Windows 10 Anniversary Update (64-bit) - Version 1607 (build 10.0.14393) or later

Processor: Intel i7 with a frequency of 3.0GHz or higher

Memory: 16 GB of RAM or more

Hard disk space: More than 2.5 GB for additional content

Graphics card: Geforce GTX-970 or equivalent

OpenGL: OpenGL 3.2 capable system

Display: 1080p with qualified hardware-accelerated OpenGL graphics card

Video memory: 1 GB of dedicated VRAM

Nancy O'Shea— Product User & Community Expert

arakotchian

Known Participant

Same here, Dimension crashes instantly. Everything else works fine, AE, Illustrator, Premiere, Photoshop, Bridge, no problems.

J

jerryra

Participant

I found that you need to have a Mac that is from 2014 or later for the software to work. I won’t work on older machines.

ocalaf_8tv

Participant

Could anybody confirm that a mac from 2014 is required? If this is true, could Adobe please correct the minimum requirements ??

As far as I can see, apparently it should work with an old MacPro (Early 2008) with an ATI HD5770 (1GB) and 10GB of RAM, isn't it? here you have the specs and the open gl features (remember that open gl 3.2 capable is required, again from this min requirements)