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Stuart Haiz
Known Participant
October 19, 2017
Answered

Dimension CC Quits on startup [Locked]

  • October 19, 2017
  • 23 replies
  • 7600 views

[Moderator moved from Adobe Creative Cloud to Dimension CC .]

Just installed all the updates on my other cc apps and no issues. However, installed Dimension CC and it repeatedly crashes before I get a splash screen. I have tried uninstalling, trashing prefs (I'm on Sierra macOS), signing out of CC, signing back in and reinstalling. Still no luck. My machine meets the specs so not sure what to try next.

Suggestions please.

This topic has been closed for replies.
Correct answer JeanetteMathews

Hey all!  Going to try to keep this discussion all in one place so referring everyone over to the larger thread here.  I'll be providing updates on that thread.

Dimension Won't Open

23 replies

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lorenzo_rossini
lorenzo_rossini
Participant
October 21, 2017

Same here, on El Capitan, mac pro

J
jend17216413
Participant
October 20, 2017

Same - El Capitan, 10.11.6 - government computer but Project Felix worked fine - help!

olh21
olh21
Inspiring
October 20, 2017

same here

Mac pro mid2010

48 Gb mem

Nvidia Geforce Gt680

Macos 10.11.6

JeanetteMathews
Adobe Employee
JeanetteMathews
Adobe Employee
October 23, 2017

Dimension has a minimum RAM requirement of 8GB.  Unfortunately in this case it is the RAM preventing it from working.

J
jamesm48183509
Participating Frequently
October 23, 2017

My Mid-2010 Mac Pro, running High Sierra (2 x 2.4 GHz Quad-Core Intel Xeon; 24 GB 1066 MHz DDR3; ATI Radeon HD 5870 1 GB) ran Felix just fine.

d.ranon
d.ranon
Participant
October 20, 2017

Same, here. (MBP, El Capitan) I know I am at the low end of spec requirements, but I would love to try this app out.

richil
richil
Inspiring
October 20, 2017

Yup. Same here, on Mac Pro 5,1, 32 GB Ram, Sierra...installed, and when I go to open it up, crashes...Felix never worked for me either though...And I could REALLY use this app.

T
touchwood.design
Participant
October 20, 2017

Same here, on El Capitan, mac pro

W
woodoopete
Participant
October 20, 2017

I have the same problem here on a Mac Pro 5,1, NVIDIA GeForce GTX 980, Yosemite.

T
Traeton
Participant
October 20, 2017

I am experiencing the exact same issue others are having on both a Mac Pro and MacBook Pro running High Sierra with a crash before I see the splash screen.  I have also tried uninstalling, deleting prefs and re-installing on both computers several times with no luck. 

B
baris1313
Participant
October 19, 2017

They must have sped up the process of launching to catch up with the Adobe MAX conference which is in progress in Las Vegas at the moment.  Obviously something messed up in between. I got 10.12.6 Sierra and I got the same problem...

J
jamesm48183509
Participating Frequently
October 19, 2017

Ditto....also, did Dimension just overwrite my copy of Felix? Because now I have some Felix documents that I can no longer access. They just show up as .asd files and have no corresponding application that can open them. If this is the case then Adobe REALLY screwed the pooch with this rollout.

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