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Dimension is freezing on the splash screen

Forum|Forum|7 years ago
October 15, 2018
30 replies
12895 views

Adobe Dimensions will not load past the splash screen (attached screenshot). It used to load and run just fine, but hasn't for the last two updates including todays major update. Any ideas on what i can do to solve the issue? I can provide what ever information needed to diagnose the issue. Thanks in advance!

Crash or freeze

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Correct answer JeanetteMathews

Hey guys! Just wanted to let you know we're investigating this. Can you let me know if you're on older Macs? Seems like it might be all 2010 Mac machines. If any of you are on newer Macs (can find in the Apple > About this mac... menu) that'd be a great data point for us.

Alexandre Becquet

Community Expert

No problems with my Mac, all is working fine.

Mac PRO 2019
2 Radeon W5700X

J

jVh008

Participating Frequently

Adobe Dimension, regardless of Mojave or Catalina, simply it will NOT pass beyond opening screen. In contrast, apps like C4D, Autodesk MAYA which flies like a supper Jet!

What is going on, ADOBE. I want my Dimension work. Fix it, please. Thank you.

artistef

Participant

Finally a result. I just downloaded version 3.4.4 on my 2010 5,1 and it works!

danitosan

Inspiring

Wow, great news! Meanwhile I learned C4D though, lol.

A

anthogag512

Participant

Hi,

It is October 15 2020. I installed Dimsnion on my 2010 Mac mini running High Sierra and I have this freezing issue when I start the app. I started a 7-day trial.

Anthony

artistef

Participant

Just thought after all this time I'd download the latest version (3.4) and see if this has been fixed… Unfortunately not

V

Vasillios

Participant

Precisely the same problem here. Freezes on the splash screen, and I can't interact with it at all. I have to Force Quit the app. And I just uninstalled and reinstalled the app. Seems like this has been an issue for years now and has gone completely unaddressed. Is there any intention of fixing this issue?

N

nidhimall

Participant

Hi!

For me Dimension will not go beyond this:

Machine specs are as follows:

What is funny is that I cannot create a new file and I cannot "Quit" either. I have to "Force Quit" since Dimension becomes unresponsive.

I tried the latest version of Dimension. It reacted in the same way. So just to be sure if it was a version issue I installed version 3.2.1 - facing the same issue as version 3.3