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adair_ing_design
adair_ing_design
Participating Frequently
October 15, 2018
Answered

Dimension is freezing on the splash screen

  • October 15, 2018
  • 30 replies
  • 12895 views

Adobe Dimensions will not load past the splash screen (attached screenshot). It used to load and run just fine, but hasn't for the last two updates including todays major update. Any ideas on what i can do to solve the issue? I can provide what ever information needed to diagnose the issue. Thanks in advance!

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    Hey guys!  Just wanted to let you know we're investigating this.  Can you let me know if you're on older Macs?  Seems like it might be all 2010 Mac machines.  If any of you are on newer Macs (can find in the Apple > About this mac... menu) that'd be a great data point for us.

    30 replies

    Show previous replies
    focused_Lark15C3
    focused_Lark15C3
    Participant
    July 31, 2019

    The program does not open. Hangs on the starting window

    P
    pgilley
    Participant
    July 7, 2019

    Why is this reply listed as "correct"? Jeanette, you haven't actually answered the question, you're just asking a new one. So, why does this thread say "answered" and why is the question you ask listed as a "correct" answer? What is happening with this issue?

    Is Adobe really ignoring users on older Macs?

    The lack of any real response or action is absolutely shameful.

    hbatenburp
    hbatenburp
    Participant
    July 10, 2019

    This is incredible... Jeanette... what is happening with this, it is listed as "correct or solved" and absolutely NOTHING happened to this issue, apparently a LOT of us "older" MAC users that 100% MEET the required system specs are being just, left in the cold here. Please address this issue.

    S
    stunamii
    Inspiring
    February 19, 2019

    Is there anyone who is on Mojave and Mac Pro tower with a metal compatible card? Seems everyone here is on 10.13.6. I wonder if we all have to do the risky jump up a system. If Mojave does not work, then it's apparent that Adobe D is not compatible with any Intel CPU from the Mac Pro line below 2013 vacuum can.

    atomicbus
    atomicbus
    Inspiring
    February 19, 2019

    Another problem from my understanding is it's more about architecture under the new metal requirement with Mojave. Even with a compatible card dimension at this stage, correct me if I'm wrong, is a CPU based renderer, which turns your silicon into a pop tart - hence the crazy load levels people see in activity monitor, and does not use the shiny new GPU card you popped in your machine. The card is an OS thing. Then of course there's the bridge that apple have burned for many of those with Nvidia cards. So yes there's a chance it might work if it likes your cpu chip, but ultimately it's reliant on core processing speed and physical RAM. Which to be honest, I'll take.

    V
    Von Sulle
    Participating Frequently
    February 17, 2019

    The question was answered, may I Kindly ask what the answer was?

      atomicbus
      atomicbus
      Inspiring
      February 18, 2019

      Indeed. Who marked this as answered? Nothings answered.

      timymac
      timymac
      Participant
      February 6, 2019

      I just downloaded this software today...for the first time. Having the same issue. Will not launch.

      OS 10.13.6

      2.93 GHz Intel Core i7

      20 GB 1333 Mhz DDR3

      ATI Radeon HD 5750 1024 MB

      V
      Von Sulle
      Participating Frequently
      February 3, 2019

      A serious company, where you pay a lot of money for subscriptions, and because you use it in a professional environment, should always keep retro compatibility for at least 10 years. What is the issue, its a no brainer. When writing software: First detect CPU and capabilities, then keep old legacy engine as renderer. If newer CPU then go to new render engine. Professional material in a graphic environment is not changed like a smartphone every 2 years, and don't force users to do it !!! There is tons of periphery and complex work flow setup around a software. Get some serious Adobe software guys back from retirement, they can teach you how to write good software. Really upset, mostly because of the silence. For sure I refuse myself to throw perfect material in the garbage that outperforms any IMAC PRO in functionality. If a car maker would do something like this the regulator would fine the company to death. Fix the issue or at least tell us it will not be fixed and I migrate to competition. Thank you for the kind attention.

        atomicbus
        atomicbus
        Inspiring
        February 3, 2019

        Exactly. Articulately put and bang on. Bricking hardware and moving on is highly irresponsible in an age of decreasing resources and increasing obsolescence I have the equivalent of two cards now, a high end Nvidia CUDA and a high end metal compatible Radeon RX580 (I was informed to buy by Adobe/Apple) neither of which will work with this software. Apple are the pits too with Mojave, with no support for mac pro chipsets, telling us to buy graphics cards from a list, that then don't work. Like you say, just write another code path. The fact that most 3D runs on CUDA GPU cards shows how blinkered Adobe and Apple are. So yeah, carry on hiding, and it'll go away... very responsible attitude there.

          decoderltd
          decoderltd
          Participating Frequently
          February 4, 2019

          I upgraded my trusty Mac Pro (Mid 2010) to 2 x 3.46 GHz 6-Core Intel Xeon / Radeon RX 580 8192 MB / 64 GB 1333 MHz DDR3 and Dimensions still won't move past the splash screen...

            atomicbus
            atomicbus
            Inspiring
            January 3, 2019

            Well I can confirm after going to even more expense - top of my budget actually - that a Radeon Sapphire 580 is not compatible with this precious software either. Still stuck on start up despite this supposedly being the "go to" card. Thanks Adobe.

            atomicbus
            atomicbus
            Inspiring
            January 3, 2019

            I'd like to further add that on "about this mac" is says the Sapphire RX580 is Metal Compatible, so what more does Adobe want? Sorry but really hacked off with this.

              seabass3000
              seabass3000
              Participant
              January 3, 2019

              Same issue here. This is incredibly disappointing.

              MacOS High Sierra 10.13.2

              2 x 3.46 GHz 6-Core Intel Xeon

              64GB RAM

              Nvidia Geforce GTX 1080Ti

              atomicbus
              atomicbus
              Inspiring
              December 19, 2018

              Yep this sucks badly. You have to appreciate that not all graphic designers earn a fortune, so the best way to proceed is an older tower Mac rammed to the gills, with multi core processors, a good pile of RAM and a card like an NVIDIA GTX 980 Ti 6143 MB, this solves horse power for 3D for many of the leading apps. But Adobe decided to drag everyone kicking and screaming on to new processor architecture, bricking a fair bit of the strapped for cash design communities macs with it. Which version will actually work? Is there a good stable graphics card that both Apple Mojave and Adobe like thats future proof to a degree? As it is I have a £600 card thats now a paperweight. Lol. Thanks for your help on this.

              Mac Pro (Mid 2010)

              3.46 GHz 6-Core Intel Xeon

              64 GB 1333 MHz DDR3

              Macintosh OS SSD

              NVIDIA GeForce GTX 980 Ti 6143 MB

                J
                Jason [ Yellowfields*]
                Participating Frequently
                December 10, 2018

                Add yet another professional user with this issue! Running a 12-core Xeon 3.46GHz Mac Pro, 96GB RAM and 8GB GTX 1070 GPU... and cannot run this little 3D app. Unbelievable!! Actually, Intel reports this CPU as 2011 (introduced), and all other boxes ticked, but still stuck at loading. This approach is becoming more common. Something similar happens with that little paint program, Pixelmator Pro. I can run high-end GIS and scientific apps, no issue, but not put a label on a 3D coke can. How very sustainable, not! Unfortunately, for both Apple and Adobe, this approach to system requirements is going to lose them lots of professional users. Well, I know it already is. Go open source. Just as powerful these days and more system agnostic.

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