DImension won't open or create a new document

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Hello,
I've been trying to use Dimension for two days now but everytime I try to create a new projet or open a saved file, the app keeps loading and nothing happens. Also, the only way to close the app is by forcing it through the task manager.

I've been using Dimension for a while and I never had any problems using it. I did the update, tried installing older versions, uninstall then reinstall, I even uninstall the entire creative cloud app and I updated my computer.

The other apps work perfectly.

Can you help me solve my problem please ? I really don't know why it won't work...

Screen_Recording_-_Made_with_RecordCast.zip

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J

JCShoopCorrect answer

Participant

Ran into the same problem beginning of 2024, I fixed it by installing an older version.

Original install was Dimenison (3.4.11) which was broken, stuck in continuous loading.

Fixed the bug by installing: Dimenison (3.4)

Restarted my computer and Dimension was able to properly load. Hope this helps.

You can also check if you meet the system requirements: https://helpx.adobe.com/dimension/system-requirements.html

Frederik245

Participating Frequently

Same problem with Dimension version 3.4.11 using Win 11 on laptop with i9-12900H.

Fixed the problem by going to the previous version 3.4.10 so far so good.

Hope that helps.

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Mirka May

Known Participant

Me too, having the same problems with Adobe Dimensions, running a new pc (Intel Core i7 14700k) with a GeForce RTX4080 (graphic card).
Hopefully the Adobe Developers read this forum.

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