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Correct answer Sheena Kaul

Hi,

Please try the steps below:

Regards,

Sheena


Hi Cherishy,

You are right! I checked the customer's account and it is a trial account.

Thanks for pointing that out.

Regards,

Sheena

2 replies

cherishyn12122954
Adobe Employee
Adobe Employee
August 2, 2017

Hi 寒星凤61667320,

View Previous Versions option is not shown to trial users. Could you please confirm if you have a CC subscription.

Sheena Kaul
Legend
August 1, 2017

Hi there,

Please see no previous version of any app in cc

Let me know if that helps!

Regards,

Sheena

寒星凤61667320
Participant
August 1, 2017

Thank you, but it still can't solve this problem

Sheena Kaul
Legend
August 1, 2017

Can you please confirm the systems specifications? As in the OS and the version of OS you are on?