提示CreativeCloud丢失或损坏

Forum|Forum|8 years ago
April 16, 2017
5 replies
21644 views

电脑是装的之前安装过非正版软件，今天中午安装完之后一会就出现这个提示。点修复之后还是不行也卸载也重启也用过AdobeCreativeCloudCleanerTool

每次安装的时候都是失败提示这个东西

在互联网上看了下好多人遇到过类似情况请大神解决谢谢~

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Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

lingz95098878

Participant

我有弄了老半天不过你随意打开一个Adobe软件再打开它就可以了刚刚使用过

锻

锻康梁62945138

Participant

请问具体怎么解决

小墨苏22436686

Participant

我的方法是：先在网上随便找一个 Adobe软件安装好后再试着打开 Adobe Creative Cloud。

kglad

Community Expert

if you still have a problem after following the message 1 steps using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html