클라우드 재구입(갱신)했으나 미갱신 상태로 나옵니다.

Question

클라우드 구입을 하였으나, 자꾸 미갱신상태로 나오고 앱이 실행이 안됩니다.

[Remove Email address] 계정 구매 이력 확인 부탁드려요.

I bought it in the cloud, but it keeps showing up as new and the app is not running.

Please check the history of [Remove Email address] account purchase.

[Personal information removed per policy - https://forums.adobe.com/docs/DOC-3731

Moderator]

Abambo · Answer

Please tell us about your operating system and version. Please state also any error you get. As most of us do not understand Korean it would be nice to get that also translated.

If you want someone to check your purchase history, you will need to Contact Customer Care as this is a user to user forum offering help on technical issues and not account, payment and licensing issues. So anything in relation with your account needs to be handled by Adobe.

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