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T
Tai5CA8
Participant
January 29, 2021
Question

12-month plan code to redeem but before my current student plan expires?

  • January 29, 2021
  • 1 reply
  • 237 views

Hi, I have a code to redeem 12-month membership, which I have to redeem before my current student plan expires. The 12-month plan is stackable, but I do not know if it stacks with student account and can't seem to find a way to contact Adobe support (there is no chat on their contact page). Can anyone help?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 29, 2021

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T
Tai5CA8Author
Participant
January 31, 2021

Thanks John, unfortunately with a student account this is the message which appears from the chat icon: 

Please contact your administrator for help.
A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.
For product tutorials and step-by-step instructions, try our online help.
System or support admin?
Visit the Adobe Admin Console for help.
 
The adobe admin console leads to an error page. Unfortunately the 'member of our organization' has not helped me before to reach out to Adobe's chat for help. If you know any alternative way for students to contact adobe staff online please let me know!
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