12 month prepaid membership ended after one week - what can I do?

Question

Hi. I recently changed to a 12 month pre-paid membership for my adobe CC student account. Previously I was paying monthly.  Have only had the 12 month activated for one week and adobe have sent me an email saying my membership has ended and cancelled this new account (would of been the date my other account ended). I did cancel that before starting the new one. Please, if any one had any ideas as to how I can contact adobe to fix this as I can't find any solutions. They have closed off all ways to email them for questions. I am lost and have just purchased a whole years worth of CC and only had one week??? Please help. Any ideas would be great.

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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