12-month redeemed code only lasted 8 months...

Forum|Forum|6 years ago
May 3, 2019
3 replies
1709 views

Well, this has been fun...

Redeemed a 12-month Photography plan code in October 2018, but my account shows as being up for renewal in May 2019. Apparently a year isn't what it used to be.

Contacted support who said there's nothing they can do, even when presented with the email from Adobe confirming the credit, along with the redeemed code used. Oh, they did offer to waive a cancellation fee if I cancel right now, though! How generous.

Quite possibly the worst customer support experience I've had with any company as there was zero attempt to investigate.

Be careful, everybody.

Creative Cloud

This topic has been closed for replies.

Just Shoot Me

Legend

thisissobad wrote
Redeemed a 12-month Photography plan code in October 2018, but my account shows as being up for renewal in May 2019. Apparently a year isn't what it used to be.

May I ask where and how you got this Photography Plan redemption code and when did you actually get it?

A request has been made for a Staff member to try and help you.

thisissobadAuthor

Participating Frequently

Amazon (official not a random reseller). October 5th 2018

Email confirmation from Adobe: Creative Cloud Photography plan (one-year)

Just Shoot Me

Legend

thisissobad wrote
Amazon (official not a random reseller). October 5th 2018
Email confirmation from Adobe: Creative Cloud Photography plan (one-year)

Oh I see you bought a subscription from Amazon and they supplied you with a redemption code.

But that doesn't mean that whenever, at whatever time, Adobe gave you a new redemption code, for what it sounds like for FREE, to "EXTEND" your original subscription that the subscription should start when you redeemed that code. It was to Extend your subscription not start a new one.

arij2010

Inspiring

Hi,

I think you're wrong about the dates and your code has been applied before. have you had a subscription before applying this code or is it the first time?

Can you give the details of what you had before ?

thisissobadAuthor

Participating Frequently

There was a 12-month redeemed code before, then around renewal (April/May) there's an email from Adobe talking about renewal, then an email saying "We made a mistake" because prices were wrong. No valid card on file, services stopped working. Then redeemed 12 months in October.

I know somebody is going to claim that the 12 months backdated to the original renewal date, but there was no service in that time and the subscription was inactive.....

arij2010

Inspiring

Have you used the products between May and October 2018 ?If yes ,that means you applied your code in April or May 2018 or you paid monthly fee between April and October .