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Andrewjmarino
Known Participant
November 7, 2019
Question

2 Photoshop Updates - 1 Update will not complete

  • November 7, 2019
  • 4 replies
  • 510 views

Hello

 

I am trying to do the latest updates through the (current) Creative Cloud Desktop app.

Lightroom and Camera Raw updated no problems.

Photoshop 20.0.7 updated, but it says "waiting"

 

And, there is something else called simply "Photoshop"

This will not update past 37%. I have tried different wifi networks and different VPNs (I live overseas).

 

I am not sure what this update specifically addresses.

I only use the desktop versions of Lightroom and Photoshop and I am running Windows 10.

 

Does anyone have any advice?

 

Thanks

Andrew

 

 

 

This topic has been closed for replies.

4 replies

Jeffrey_A_Wright
Legend
November 7, 2019

Andrew and Nitina55199114, please check the install logs to determine why the updates are failing to apply.  See  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate and interpret the log files.

 

Please update this public forum discussion, if you have any questions on how to resolve the errors you discover.

nitina55199114
Participating Frequently
November 7, 2019

I am having the same issue with Lightroom Classic , it is not going beyond 43 %  . Photoshop and Camera Raw updated without a problem 

Akash Sharma
Legend
November 7, 2019

Moving to more relevant community

Ussnorway7605025
Legend
November 7, 2019

yes the Adobe servers have crashed... try again in a day or two