Skip to main content
phucng
Participant
September 24, 2019
Answered

2 Step Verification - My phone number has change.

This is my secondary account.  I'm having trouble logging into my Adobe account.
My mobile network operator has been changed some phone numbers in the recent times (Viettel Telecom, from +8416 to +843). So I didn't receied a 2-step verification code.
Old: +8416 xxxxxxxx
New: +843 xxxxxxxx

How do I log into my account?
Thank you.

    Abambo
    AbamboCorrect answer
    Community Expert
    September 24, 2019

    Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

    ABAMBO | Hard- and Software Engineer | Photographer
    View reply

    3 replies

    Fangerino
    Participant
    February 11, 2020

    Ok i click the link so what?? is not helping me in contacting them. I lost my old phone number and is in desperate help as i need do school work

    Translate
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 14, 2020

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    September 24, 2019

    Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices