2-Step Verification text not sent to me

Question

I just downloaded Adobe Creative Cloud on a new device, reached the 2-step verifcation screen and was stuck there, as the text never arrives. The number saved to my account seems to be correct but this text never seems to work. In the past I was able to request verification by email, but the app does not offer that option now.

What can I do?

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded