Inspiring

Question

2018 CC Apps Compatibility with High Sierra - Can I Upgrade?

Forum|Forum|8 years ago
October 26, 2017
50 replies
72184 views

I've been searching the forums and Google for what seems like weeks trying to make sure that everything is going to be compatible with High Sierra before I pull the trigger and upgrade. All of the threads are clogged up with people using old version of either CS or CC before the latest app releases. So the question I and everyone I know wants to know is:

Are the 2018 CC apps that Adobe just released compatible with iOS 10.3 HIGH SIERRA? Should I Upgrade if I have a CC all apps membership?

My goto apps are: Photoshop, Illustrator, InDesign & Premiere. Can I make this happen?

Thanks in advance for your help.

This topic has been closed for replies.

gillianf8497600

Participant

I have had Adobe CS since its inception, and I have an iMac 27". I use mainly Adobe InDesign, Photoshop, occasionally Illustrator. Use Adobe Acrobat a lot. No problems until the last few months (so I have Adobe CS 2018 and also have High Sierra). I have republished a number of books, the last one three volumes and about 850 pages. Fortunately, I finished them. Then Adobe CS crashed twice on my main computer and I had to restore. I was doing a history project where I used screen shot a lot, and I figured it was a memory problem. I had 2 x 4 GB of memory, do I added the same. But it was short-term memory that seemed to be the problem. The computer became extremely slow. A friend who is digitally gifted took it and found the hard drive was in a real mess—information and files all over the place. Tried dozens of ways to copy the hard drive (but it was in iCloud so not a problem). Then began using my husband's computer which has less memory, but is newer (Mac 21" screen). OK. without Adobe CS, but needed it so restored it onto this computer. Now, it is behaving exactly like the last computer. I have uploaded the lates updates on High Sierra. I PRESUME (I am 74 and have used these programs for many years, including the old Pagemaker &c.) there is an incapability with High Sierra and its upgrades, the huge amount of date in the programs and files for Adobe CS, and iCloud possibly trying to copy everything on my two iPhones, iPad and iMac. I am going to have to call an expert in and see if he can sort it out. My impression is that Adobe CS has done something to the storage on my iMac. That's my experience so far. This computer was fine until I downloaded CS on it (without all the data that was on my first computer. Help!

Nancy OShea

Community Expert

Creative Suite is not certified to run on Sierra, High Sierra or the latest Mojave. You use Creative Suite software at your own risk because it's no longer sold, supported or updated. If you want to keep using legacy software, you should keep an older and compatible OS on a Virtual Machine or 2nd computer.

Nancy O'Shea— Product User & Community Expert

Colin Holgate

Inspiring

Although the spirit of what you say is correct, having a CC subscription does give you the option to install CS6 versions of the apps. There can be issues in running with APFS formatted drives, where you can work around the issue by putting the application onto an external non-APFS drive. Also you are likely to need to install the legacy version of Java.

But, Adobe do still provide CS6 to people who are paying them for a CC subscription.

W

Webbster

Participant

Has anyone found any solutions here? We have a brand new Macbook Pro. CC worked for 1 week and now crashes immediately every time we open it. We spent an hour on with Adobe and they blamed Apple and then we spent an hour on with Apple and they have nothing to offer. About to return this Macbook and get a pc....ugh

T

Test Screen Name

Legend

WHAT crashes immediately when you open it? The CC app? Photoshop? InDesign? Something else? More than one? What sort of crash - what message?

W

Webbster

Participant

The specific programs crash immediately but the CC downloader opens fine. When you open Photoshop or Indesign it will crash immediately. Below is the screenshot.

Kris Hunt

Legend

Adobe claims full compatibility between High Sierra and Adobe CC. Do you suppose you'd have to buy a new Mac with High Sierra pre-installed in order to have no issues?

K

KenInNC

Participating Frequently

Thats a difficult one to answer. I bought a used Retina 5k, Late 2015 iMac 4.0 Ghz (of course its not old as they sell these up to the latest 2017 model) and I am running High Sierra 10.13.5, 40 GB RAM, 500 Gb Scratch Disk SSD (USB 3.0), 500 GB Media Disk SSD (USB 3.0), 2 TB Fusion Drive (128 GB SSD combined with 2 TB 5200 rpm HDD) and AMD Radeon R9 M395 2048 MB (probably my weakest point but tests at 107fps) as my main system. When I installed CS6 Premiere, Encoder and Encore (I only do HD to SD work) I expected it to work with no issues and it did to a point. The CS6 Premiere editing is fine but then sending it to Encoder there is an issue because Encoder doesn't have the DVD Codecs and you have to go here to get them:Adobe - Adobe Media Encoder : For Macintosh : Adobe Media Encoder CS6.0.1 for Mac

I use the full CC subscription as well but if I can't use Encore then whats the use for Premiere and I should then only pay for Lightroom and Photoshop. Personally I feel that Adobe should refund the money until things are resolved. Its not fair to pay for something that a work around (which you shouldn't have to do anyway) is done by Adobe.

So back to the CS6 Encoder problem ... there is a fix but the Adobe Installation Software does not work with High Sierra. I cannot get it to install so I cannot proceed. Then I decide to install the CC 2017 Encoder .... well when I import the CS6 Premiere project to that Encoder it says it can't find the media. I see the project in the encoding window and the arrow is green to activate the conversion but then the horrible window of RED pops up in 10 languages saying "your screwed". So back to another 4 hours of editing in CC 2017 Premiere and something else is missing in the system. I have also done this in CC2018. Personally I am getting tired of this. I can't even remember everything I have done and my desktop is a mess due to all of the different project files everywhere with funky names as I try to shave of one letter per save to hopefully identify it later. What is going on????

I have spent the last 3 days up all day and night working on this to delirium as I have deadlines due today. I can't even take a project from one computer and pack it up to carry to another computer. It also says missing media yet the sequence is 14gb and has it in the folder. I miss the simple days .... I did like some of the new features of the new CC stuff but if it doesn't work and you waste a hundred hours of work it hurts and it costs me too much. Clients are angry. Not good.

brync30508689

Participant

I cannot download adobe trials on 10.13.4 High Sierra from their website. It simply doesn't work. I get this but it doesn't

Convergnt

Inspiring

you may wish to try the steps here (in the answer to Brennangerle's question) to disable System Integrity Protection - temporarily, at least:

Adobe Bridge Update Error 146

I had problems updating the CC Desktop App and installing individual apps while SIP was enabled.

elitel46087278

Participant

Don't do it!

I'm running High Sierra 10.13.4 on a 2017 Macbook Pro with an upgraded graphics card and Illustrator is completely unusable.

When trying to do anything that requires text or shapes, Illustrator will just drag the screen, so a 30px box becomes 1000px, unless I counter the drag and click the screen at minimum 10 times to deselect the element.

Loading the pallet takes about a minute and I get the Apple loading wheel - with 16GB of RAM and an upgraded graphics card, there's no way that should be happening.

Resizing an artboard is nearly impossible as it takes several clicks in the custom measurement field to input the dimension.

Then when you spend half an hour on a 5-minute job, saving the document takes a lifetime!

I thought it was my Mac at first, but having tried with and without the wireless mouse and keboard, I'm sure it's not that!

N

NationCreative

Participant

I had been running the latest MacOS version of High Sierra with NO problems until the 2108 CC updates rolled out from Adobe. I'm a power user and push my machine hard.

Maybe a few crashes on my iMac over the last two years? I have a 27" iMac with 512GB Flash drive and upgraded video card.

Today my iMac and 2018 CC are both unusable since April 4, 2018. My iMac constantly reboots over and over. The problem apparently has to do with recovery mode of InDesign and Photoshop and Illustrator and the Video Memory.

Currently, I am downgrading to Sierra—completely a pain in the azz—and I am loosing money and clients dealing with this problem.

If anyone has a REAL WORLD walk around, please do share.

janetm62681729

Known Participant

hi I wouldn't do it!!

having nightmares with photoshop and high Sierra!!

disk error problems with RAW files. can't open or copy some files. for a photo editor, this is a nightmare. reported 5x to adobe... no fix yet... some had me downgrade RAW, others had me downgrade CC2018, all temporary fix and problem persists

dealing with apple also...

R

rdj3video_HD

Participant

iMac Pro 2017 with High Sierra and Adobe CC 2018...nothing but trouble.

Premiere Pro loves to freeze when simply trying to exit the program.

My biggest issue is with audio when outputting a timeline from Premiere Pro using Media Encoder. What looks and sounds in sync in the Premiere Pro timeline becomes an out of sync fiasco when it's compressed to a .m4v file for use in Encore. I've troubleshooted in various ways including using older versions of the Media Encoder. It looks like I'll be finishing my latest video project on my mid-2012 MacBook Pro running El Capitan with Adobe CC 2017 or earlier, um because that has served me well.

jayants33240872

Inspiring

Hi,

If you are using MAC high sierra then feel free to update your applications, your operating system is completely compatible with 2018 updates, so that you can enjoy the latest features.

Good Luck.

ellemar

Participant

I have problems opening Photoshop and Illustrator and Adobe Acrobat Pro crashes all the time, I have a iMac running High Sierra. I feel I am wasting my money paying for a subscription to software that doesn't not work correctly. Adobe fix this!

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