Skip to main content
Inspiring
October 26, 2017
Question

2018 CC Apps Compatibility with High Sierra - Can I Upgrade?

  • October 26, 2017
  • 50 replies
  • 72255 views

I've been searching the forums and Google for what seems like weeks trying to make sure that everything is going to be compatible with High Sierra before I pull the trigger and upgrade.  All of the threads are clogged up with people using old version of either CS or CC before the latest app releases.  So the question I and everyone I know wants to know is:

Are the 2018 CC apps that Adobe just released compatible with iOS 10.3 HIGH SIERRA?  Should I Upgrade if I have a CC all apps membership?

My goto apps are: Photoshop, Illustrator, InDesign & Premiere.  Can I make this happen?

Thanks in advance for your help.

This topic has been closed for replies.

50 replies

Participant
January 23, 2018

High Sierra and Adobe CC simply do not work.

All of my CC apps crash or don't open at all. When they do open, the application frame sometimes is invisible (Indesign) and you just get a blank screen until you go to the window and select Application Frame > Off. Bizarre.

I have downgraded the CC apps to 2017 versions and while this helps a little, there are still errors and crashes. I am now at the point where I will have to completely wipe the laptop and start fresh on Sierra since you cannot install a previous OS.

Really painful all this, and I'm not sure what is at fault - is it High Sierra or Adobe that's caused this nightmare?

FYI My system is:

MacBook Pro (Retina, 15-inch, Mid 2015)

2.8 GHz Intel Core i7

16 GB 1600 MHz DDR3

Participating Frequently
January 23, 2018

I have basically the same system config you have. I upgraded to High Sierra. I'm the guinea pig in a group of 7 Apple users amongst a network of roughly 80 employees. Very little I.T. help here. After 3 weeks of all types of issues and discussions with Apple geniuses, tech support, upper level tech support, throw in some Adobe tech support and upper lever Adobe tech support . . . (by the way everyone was nice) I came to the conclusion that going back to 10.12.6, from a month old backup, was the answer. So I dumped High Sierra and 2018 Adobe CC. Ran it for a day or two with the 2017 CC Apps to check for issues and once everything was working properly I upgraded Adobe CC apps one at a time. So now I have 10.12.6 running 2018 Adobe CC apps without any issues, so far. Funny thing is that throughout our company when there is some problem it's blamed on High Sierra. Drop a glass of water, "It's high High Sierra." Boyfriend cheats on you, "It's High Sierra.", car won't start . . .  Because I am the lead designer and work closely with the owner, everyone heard about it because it affected our marketing for a couple of weeks. You should see the PC I.T. folk making fun of it.

Participant
January 9, 2018

I am using an iMac (21.5-inch, Mid 2011) and had to revert back to El Capitan 10.11.6

Had to erase my entire drive and go back to factory installed OS then upgrade to my latest OS form my app store purchase BEFORE i made the mistake of upgrading to High Sierra. I HATED it!

Attempting to crop, resize or use any tool in Photoshop was ridiculously and painfully slow and Illustrator continually stopped responding. I could never open more than one app at a time. Forget using itunes, mail, calendar or ANYTHING else when attempting to use any of the CC apps.

Things are moving along nicely now with 10.11.6, however on another subject, I am a bit miffed that I can not download Pages or Numbers from the app store, since they both require OS of 10.12 or later.

I'd also love to hear from any of you NOT having problems running CC on High Sierra.

Thanks!

Participant
January 6, 2018

I have only updated Illustrator to CC 2018, and under the High Sierra OS it doesn't open at all, and the upgrade removes the Illustrator CC 2015.3 I was using before. Have been combing the web for fixes, but not sure what to do. I work from home as a freelancer, and this has the potential to sink me if not fixed before the end of the first quarter.

Nancy OShea
Community Expert
Community Expert
January 6, 2018

mrholyome  wrote

the upgrade removes the Illustrator CC 2015.3 I was using before.

Open your CC Desktop app and click on OTHER VERSIONS.    See screenshots,

Next time you upgrade, click the ADVANCED button and untick the box that removes your old versions.

Nancy O'Shea— Product User & Community Expert
Participant
January 7, 2018

That's awesome, thank you!!!!

Participant
January 6, 2018

Just bought the Macbook pro 2017 that came with the touch bar and preloaded with high Sierra. Updated my CC apps (mainly photoshop, illustrator & indesign) and it's laggy as shit. Can someone from adobe advise what we should? Should I downgrade my OS back to Sierra or down grade my CC apps back to 2017? It's really a chore working with laggy apps!

Inspiring
January 5, 2018

I primarily work in Premiere and AE, but also use Photoshop, Lightroom and Illustrator a fair amount. So far I have had a few issues, but nothing that doesn't have at least a work around at the moment. My top two most annoying/frustrating issues so far have been with Premiere and AE.

1. Premiere: would crash when running on my MBPro with NVIDIA graphics cards. The fix was this was to switch rendering from OpenCL to Metal.  Adobe support said that they are working on a fix.

2. After Effects: issue with right click working when using multiple monitors. Temporary fix for this is to turn off using monitors as spaces in control panel. Yes this fixes the problem, however, this causes other annoying issues with my workflow.  Adobe support said that this has also been reported and that they are working on a fix.

I haven't had any issues with the other programs that I work with, but I haven't spent nearly as much time in them.

Hope this helps.

-SD

Participant
January 4, 2018

I bought a brand new MacBook Pro, it has High Sierra loaded, and Adobe CS is running HORRIBLY. I uninstallled Illustrator 2018 and installed 2017 and I'm experiencing the same issues — weird display glitches, the tools not registering when you click on them / I have to click the space bar to reset them back to whatever I clicked on... If anyone has any suggestions on how to work through this I'd be grateful, it's slowing down my process big time.

Screen shots below of how a filled in shape is displaying in Illustrator. If I zoom in or out it changes!

Participating Frequently
January 4, 2018

I don't believe I have posted this message enough. Upgrade to High Sierra at your own peril. If it doesn't work properly, and it likely won't, downgrade to 10.12.6. Then upgrade your Creative Cloud apps to 2018. And please back up your operating system when it is working without issues. It saved my life. If you can't find a downgrade call Apple Support and beg for it. Actually they are very nice people and seem to really want to help. Someday Apple will use some of their Trillion dollars to support the OS but for right now this has been a bust. Also, few people have asked "How do I turn off CC." Go to the upper right-hand side and click the buttons next to the silhouette then scroll down to "Quit". Sometimes when you turn it back on the issue you have had may clear up.

deannah41064757
Participant
December 15, 2017

Not sure if you've updated your OS yet but i'm ready to throw my computer out the window! lol First I upgraded my LR from LR 4 to LR cc 2015.  It was working okay but slow, so I called adobe and she told me that my os was not compatible with the new LR CC and to update it.  So I think okay no problem.  It took 3 hours to update, which I did not read about or realize what a huge update this was.  After it was done, one of my EHD crashed.. or at least wasn't accessible.  I backed up my other and soon after that one crashed, thankfully I had purchased a new one and backed everything up.  As for the OS update, my computer is painfully slow.  Can't open LR without it freezing, can't open Firefox without it freezing, anything I do or type my the colorful wheel spins.  So after 2 EHD crashes, LR not even functioning for me and basically my computer not functioning I'm not sure what to do!  Is it my computer (imac late 2012 8gb ram), do i upgrade my RAM to 16gb?  Do I downgrade LR to LR 6?  I think I'll be taking everything into Apple when I have time. Adobe didn't help me at all! 

Participant
December 14, 2017

I had been running all of my Adobe CC 2018 apps on High Sierra 10.13.1 and they worked just fine! My computer automatically updated this weekend - there was a patch update apparently  now I’m on version 10.13.2 and NONE of my Adobe apps work now. They freeze upon start up and also cause my finder to freeze so then opening any files on my computer is useless. Then when finder freezes, it does not allow my computer to restart so I have to do a hard reboot which after 4 or 5 times also ends up corrupting with the hidden desktop file & the computer graphics start jumping around for no reason. HELP!

Sorikoro
Participant
December 14, 2017

Bedankt voor uw mail.

Ik ben tot en met 21 december in het buitenland en heb sporadisch toegang tot mijn mail.

Voor dringende zaken kunt u tijdens werktijden contact opnemen met ons kantoor via

(Email and Phone # removed by moderator)

Lance_Berka
Participant
December 14, 2017

iMac (Retina 5K, 27-inch, Late 2014) Do not update! I have had to restart my machine 5 times this morning. Once one Adobe program (usually Photoshop) freezes then all of my Adobe programs freeze (Illustrator, InDesign, Bridge) Then if I am lucky enough to be able to force quit them they will not reopen, the icon just sits and bounces. After that I try to restart my machine and it won't even do that because it things that the Adobe products are still open. So I have to hard restart my iMac by holding the button. I have done this 5 times from 9am-noon. Very frustrating.

Sorikoro
Participant
December 14, 2017

Bedankt voor uw mail.

Ik ben tot en met 21 december in het buitenland en heb sporadisch toegang tot mijn mail.

Voor dringende zaken kunt u tijdens werktijden contact opnemen met ons kantoor via welkom@wildemanmedia.nl of 020-3542424

Participant
December 6, 2017

I upgraded today and everything Adobe is running SLOW like molasses in winter and I've had several programs quit for no reason.  My machine shut itself down and wouldn't recover for over 30 minutes. I thought the battery was dead but when I hit restart one more time It opened and had 97% battery. Nothing is working well.  Wish I had not upgraded.

High Sierra

CC 2018 for all adobe.

The worst problems are with Photoshop.

I am so frustrated.

Participating Frequently
December 6, 2017

Try this. It worked for me today as I was clutching for straws waiting for "support" to call back after a two week hiatus.

Hopefully it works for you.

CC 2018 InDesign—Don't Import previous settings and preferences

Participating Frequently
December 7, 2017

Yea, support called back, at 6:30pm on my way home. I don't think the guys on the other side of the world respect time zones. At least they finally called back. The day after I found a fix for my issue with InDesign 2018 on my own. Adobe has some awesome products and everyone I've talked to was very nice and intelligent but they need to be careful with their products and support. The free market has a way of taking care of negligent bureaucracies. Adobe may think they have a stranglehold on all their competition but so did Quark.