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mld_creative
mld_creative
Participant
December 30, 2017
Answered

2018 CC apps running extremely slow on imac pro

  • December 30, 2017
  • 22 replies
  • 32784 views

Just downloaded 2018 CC apps to a new imac pro and couldn't believe how slow it took to open an illustrator file (about 40 secs!) compared to approx. 13 seconds on my 2013 Mac Pro. (1.2 mb file with text only) I even uninstalled 2018 and reinstalled 2017 and its still super slow, are they coming out with a fix anytime soon?

    This topic has been closed for replies.
    Correct answer kglad

    no.

    22 replies

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    jmcbade
    jmcbade
    Known Participant
    April 23, 2018

    I returned my iMac Pro 10 core before the grace period was up.

    In terms of AI, it was better than my laptop (MacBook Pro i7 2.8ghz, 16gb ram, AMD Radeon R9 M370X 2048 MB, but I think there was really only one core working for the testing I tried.  My tests were tracing jpgs for mostly solid objects and lines.

    It was better, but not 8 $grand better.

    Three factors I think MIGHT be in play here:

    • Only using one core and we know that the turbo modes never reach the fully advertised clock rates
    • I don't think Adobe CC products are compiled for and detect the advanced instruction set for Xeon processor
    • No multi core usage is designed in to these apps - but I am not one of their programmers

    I will wait for something that will take advantage of new hardware better than the iMac Pro.  At the end of the day it might be a hardware or a software solution.  I feel Adobe and Apple just need to learn to cooperate better.  Might be some hatchet burying needed for that to really happen.

      M
      matthewc4421752
      Participant
      April 12, 2018

      This is insane, I just hooked up a top of the line iMac Pro and I'm crawling in After Effects and rendering in Premier is not much better - even though my rendering in Autodesk Maya (using both Arnold and Maxwell) is screaming fast.  This is not good.

      Anyone know how nuke is running on the new hardware?

      steffenh58012655
      steffenh58012655
      Known Participant
      April 12, 2018

      Thx, this is really interesting, eye-opening. And sad, of course – unfortunately.

      M
      matthewc4421752
      Participant
      April 12, 2018

      I was on an old cheese grater Mac Pro before buying the iMac Pro.  Granted, it was maxed out, but it was definitely at the end of it's usefulness in terms of rendering CGI.  My new machine has cut my rendering times down to between 1/4 and 1/8 of what they were on the old Mac Pro.  I'm super happy with that.  The cheese grater, however, rendered After Effects more quickly than this machine, I just can't understand it. 

      wildae76
      wildae76
      Participant
      April 9, 2018

      My brand new iMac and Adobe are not working together. Is soooooo SLOW I cannot even edit because the time consuming. 

      Please take action about this already!!!

      jmcbade
      jmcbade
      Known Participant
      April 10, 2018

      @wildae76 This is with which iMac, what version of MAC os and what version of Adobe CC for AI, PS etc?

      steffenh58012655
      steffenh58012655
      Known Participant
      April 10, 2018

      Wondering that as well. Is this issue (as well as others) related to a specific revision of the iMac, iMacPro, mbPro, etc… related to a specific combination of hardware, macOS version, and other installed software, besides Adobe CS? E.g. there is another issue with outline-view (cmd-y) being super slow on high-res displays. Is this to be expected on all e.g. iMacPro's or just some?

      jmcbade
      jmcbade
      Known Participant
      April 4, 2018

      Adobe forum moderators:  CC Just pushed out several updates today.  None for AI but in general, given the depth and breath of these performance issues, were any of the fixes targeting performance?

      It would be "right neighborly" of you to detail those and how we might verify these are making any difference for us here in the field.

      jmcbade
      jmcbade
      Known Participant
      April 9, 2018

      It's been a few days...

      Can anyone update me if the latest MAC OS Update 10.13.4 solved issues with Adobe Illustrator on the iMAC Pro?

      Please update me on if performance issues are resolved?

      Thanks

        J
        jsfullr
        Participating Frequently
        April 23, 2018

        ^What he said, performance is abysmal For illustrator cc 2018 on my brand new iMac Pro!

        L
        leom9638727
        Participant
        April 3, 2018

        Same over here. Running latest update of CC 2018 Audition with MacBook Pro 2017 13in with High Sierra. 3.1 GHz Intel Core i5 with 16GB memory. Rainbow wheel almost every time I switch from multitrack to waveform. Now it's even giving me the rainbow wheel just in multitrack editing. Pretty obnoxious and really time consuming. I've had Audition crash a few times as well.

          jmcbade
          jmcbade
          Known Participant
          April 1, 2018

          I have an iMac Pro 10 core on order and I am as nervous as can be about Adobe ad this computer running MAC OS 10.13.4

          I think this OS and Adobe are not friends.

            J
            JayNaked
            Participant
            April 3, 2018

            Same here. After Effects is worthless to my 10 core iMac Pro. I am ready to cancel my subscription and use one of the photoshop "like" apps on the App Store, as well as a few other similar apps. I use Motion mostly now and it is killer and runs a thousand times better that after effects . that thing is completely unusable . I hate it.

              jmcbade
              jmcbade
              Known Participant
              April 4, 2018

              Maybe Apple has covertly tried again, to snub Adobe *joking*

              But no, this is a real problem that Adobe products would perform so poorly on such a piece of hardware.

              I think with the scope and severity of this thread, Adobe MUST be paying attention?

              One common thread in all this, at least on the MAC seems to be High Sierra, but it seems some Windows users are experiencing difficulties as well.

              What would be really helpful at this point is if Adobe made some kind of official statement and timeframe they hope to resolve this in.

              Adobe, like Apple, tends to "say nothing".  I kinda' understand why, but it sure makes it hard for us as customers to be confident.

                J
                johns84466913
                Participant
                April 1, 2018

                My iMac (currently running macOS High Sierra, 10.13.2) was running the programs incredibly slow. To the point where I couldn't make a selection in Photoshop, edit in Lightroom, etc.

                Running a system report only showed that the programs were open and running correctly.

                I went to uninstall the programs and try again, and was presented with an option to repair issues. This fixed the issue for me. For the most part at least.

                jmcbade
                jmcbade
                Known Participant
                January 24, 2018

                There is a known issue with AI, highSierra and the GPU setting.  Go to Preferences > Performance  Uncheck the GPU tick box and see if that helps.  It certainly did for me.

                Regards

                  M
                  myorkshire
                  Participating Frequently
                  January 20, 2018

                  It seems like everything Adobe is running slow these days.  Google "Adobe Creative Cloud too slow" in just the last month and you'll see a bunch of apps mentioned from Photoshop to Premiere to Lightroom to Media Encoder - and a lot of threads here in the forums.  Seems like a big complaint for a lot of folks.

                  Mine not only take a long time to launch, but frequently go into "Not Responding".

                    steffenh58012655
                    steffenh58012655
                    Known Participant
                    January 19, 2018

                    Running super smooth now or still laggy?

                    Show more replies
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