Skip to main content
S
shanaf
Participant
October 22, 2018
Answered

2019 update made my computer so slow

  • October 22, 2018
  • 10 replies
  • 10971 views

Has anyone noticed how slow the cc app is since the 2019 update the other day?  Opening the various applications such as indesign, photoshop etc takes ages.  Is there a way of going back to the previous install?  My computer is also very slow in loading on start up.

    This topic has been closed for replies.

    10 replies

    E
    Ethancli
    Participating Frequently
    October 28, 2020

    same thing happend to me,  if I can only use the old version of CC, why do i need to pay useless ongoing subscribe?  

    S
    scansa
    Known Participant
    November 8, 2018

    Also my cc apps works very slow after that update 2019 and indesign crash and freeze many times a day.
    Using apps indesign, photoshop and illustrator.

    Computer: Dell Precision Tower 3220

    Windows 10 (1809)
    NVIDIA Quadro K1200

    J
    JackieBourgaize
    Participant
    November 8, 2018

    It's killing me here. Why doesn't Adobe weigh in with some help?!

      ash_gandawa
      ash_gandawa
      Participant
      November 1, 2018

      My Illustrator is FRUSTRATINGLY laggy. I make an income from design and this seriously affects how long a project takes. The only workaround I've found so far is closing the app every half-hour and restarting it. My hair has turned a shocking shade of green... I think it's hulking out from my frustration and rage.

        Shlomit Heymann
        Shlomit Heymann
        Inspiring
        October 31, 2018

        Oh yes. Especially in Bridge which is now so slow.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 31, 2018

        What is your PC configuration?

        ABAMBO | Hard- and Software Engineer | Photographer
        C
        cwaite
        Participant
        November 1, 2018

        This is my set-up

        iMac

        Processor: 3.2GHz Intel Core i5

        Memory: 24GB

        Graphics: NVIDIA geForce GT 755M 1024MB

        I might have to revert back to the 2018 version just to be able to work at a reasonable pace.

          C
          cwaite
          Participant
          October 27, 2018

          I also have the same problem.  Lightroom Classic is now so slow, it's almost impossible to do any processing.  Did anyone at Abobe test this update before it's release ?  It's the same with InDesign.  What is going on?  How could this suite of products be released with so many bugs?

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            October 28, 2018

            Do you have try to deactivate the GPU support in Lightroom?

            Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

            Adobe Lightroom GPU Troubleshooting and FAQ

            Another point to test is to disabled the face detection in LR.

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            C
            cwaite
            Participant
            October 28, 2018

            https://forums.adobe.com/people/Axel+Matt  wrote

            Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

            I tied turning off Graphics Processor acceleration but it is still slow.  Also tried "Use smart previews instead of orginals"  to try and speed things up but it's still painfully slow !!

            Crea-team MT
            Crea-team MT
            Participating Frequently
            October 26, 2018

            Thank you adobe for this buggy as hell release...... If that what meant to make us happy you missed. I feel like im using windows 95 now. Copying elements in the photoshop or illustrator take ages... Why release buggy sotfware updates????

              S
              siamlily
              Participating Frequently
              October 23, 2018

              Yes, it's like Indesign etc. have to warm up before they move with any speed. My cursor does nothing then suddenly every action I clicked on happens but after a long delay. Not good and nerve-wracking.

                R
                Rich Lock
                Participant
                October 22, 2018

                Yes! Mine is being really slow since the update.

                  arij2010
                  arij2010Correct answer
                  Inspiring
                  October 22, 2018

                  Install previous version of your Creative Cloud app

                  I advise you to test on a new session before doing this :

                  WIN

                  Adobe troubleshooting: Creating an admin account in Windows

                  MAC

                  Installez ou exécutez des applications Adobe dans un nouveau compte utilisateur | Mac OS X

                    A
                    AMG_Sal
                    Participating Frequently
                    January 17, 2019

                    Since going back to CC2018, my InDesign works much better.  I can't believe I am writing this a few months after the original post and the problem has not been fixed.  CC2019 was working fine... until the actual year changed over to 2019 and now I have had these slow issues... but only with InDesign and it happens with any file I open, old or new.

                    InDesign CC2019 costs me time that I am not getting paid for.  Please fix this issue soon, or discount your fee to use the app if it isn't going to work correctly (for clearly over 3 months now).

                    I'm using an Apple MacBook Pro (15-inch, 2016) MacOS Mojave.  Everything else on this laptop works super fast and with no issue.

                      Abambo
                      Community Expert
                      AbamboCommunity Expert
                      Community Expert
                      June 4, 2019

                      AMG_Sal  wrote

                      CC2019 was working fine... until the actual year changed over to 2019 and now I have had these slow issues

                      The year change is probably unrelated to this. It may be that there are some other requirements that changed too...

                      ABAMBO | Hard- and Software Engineer | Photographer
                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices