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Participant
January 27, 2019
Answered

21 days have passed since membership failed to pay. So it was disabled.

  • January 27, 2019
  • 1 reply
  • 307 views

I purchased it again according to the user guide.

I wonder if the payment will be duplicated between inactive and new memberships at the next payment.

If there is a monthly double payment, it will be an unnecessary expense.

They are both the same Creative Cloud annual plans.

This topic has been closed for replies.
Correct answer bucksommerkamp

This is a community-based, user-to-user forum, and Adobe doesn't directly monitor here.

I recommend you contact Adobe at the links below:

Account and membership help

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below:

Contact Customer Care

1 reply

bucksommerkamp
Community Expert
bucksommerkampCommunity ExpertCorrect answer
Community Expert
January 27, 2019

This is a community-based, user-to-user forum, and Adobe doesn't directly monitor here.

I recommend you contact Adobe at the links below:

Account and membership help

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below:

Contact Customer Care