2nd subscription - cancellation

Forum|Forum|4 years ago
November 14, 2021
2 replies
185 views

Hi there

My daughter has accidentally subscribed to photoshop twice (we only realised when our credit card was being charged twice a month). I would like to cancel one subscription without a cancellation fee as it was a genuine mistake. How do I get help with this. Thanks

CC FAQ

This topic has been closed for replies.

J

Jacqueline A5FA7Author

Participant

Thanks again John. It worked and is all sorted out now. 🙂

John T Smith

Community Expert

She has now learned to be more patient when buying online, to be sure the transaction has completed before doing something again

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

J

Jacqueline A5FA7Author

Participant

Thank you so much. Appreciate your help.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded