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Participant
April 9, 2020
Question

3 month

  • April 9, 2020
  • 4 replies
  • 244 views

My fellow photographers received a3 month license extension due to coronavirus epidemic . Could you renew my license , plrase ? I will be great ! ,

    This topic has been closed for replies.

    4 replies

    Participant
    April 15, 2020

    Hello. My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license, please? I will be great!

    Peru Bob
    Community Expert
    Community Expert
    April 15, 2020
    Participant
    April 10, 2020

     My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license? I will be great!

    Abambo
    Community Expert
    Community Expert
    April 10, 2020

    This user to user forum can't help you with subscription problems, account problems or payment problems. Those need to be handled exclusively via Adobe support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    Sorry to be not more conclusive.

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Community Expert
    April 9, 2020

    Nobody here can cancel or extend your subscription.  We are fellow product users like you.

     

    If you wish to cancel, please log-in to your account below.  Click on Manage Plans > Cancel.
    https://account.adobe.com/plans
    Depending on your region and to keep you from cancelling, you may be offered 2 or 3 months free. 

     

    If you still need help, scroll down to Support on the same page and click on Contact Adobe.

     

    Nancy O'Shea— Product User & Community Expert
    LinSims
    Community Expert
    Community Expert
    April 9, 2020

    Let me move this to the Get Started forum for you, which is the appropriate location for discussions like this.


    The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

     

    If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

    Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.