30-day trial?

Hello I'm having problems updating to CC 2015, it says it only downloaded a 30-day trial? I am a paying customer.

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Correct answer Jeffrey_A_Wright

Joakim Sjögren please see Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC for information on how to resolve the connection error. You are welcome to update this discussion if you have any questions regarding the steps listed.

Participant

It says "buy now" and doesn't seem to recognize that I'm already a paying subscriber (as it usually does). It's an educational membership.

Legend

Joakim Sjögren please see Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC for information on how to resolve the connection error. You are welcome to update this discussion if you have any questions regarding the steps listed.

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