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Participant
March 25, 2025
Question

301 Error

  • March 25, 2025
  • 2 replies
  • 283 views

Hello, both the update function (no matter which adobe program) and the full version download no longer work.
I have changed the download location in the adobe cloud application
to make sure that the destination folder is not corrupt. Didn't help either.
Thanks for any Ideas

2 replies

kglad
Community Expert
Community Expert
March 25, 2025

reset your cc desktop app.

nishu_kush
Community Manager
Community Manager
March 25, 2025

Moving the thread to the Download & Install forum. Meanwhile, you can try this: https://adobe.ly/4kVmSi1


Thanks,
Nishu

Participant
March 26, 2025

I tried everything cleaned everything completely. Not one single Adobe Folder left. While installing the Creative_Cloud_Set-Up again it says ERROR 214 which nobody ever heard of. Now i am really stuck.

kglad
Community Expert
Community Expert
March 26, 2025

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.