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J
joaom54184349
Participating Frequently
December 10, 2018
Answered

500 Server error when trying to download Adobe Creative Cloud

  • December 10, 2018
  • 1 reply
  • 1461 views

Hello, I'm having trouble downloading products from Adobe site, can't even download Adobe creative cloud! I have an activated account, it's an account offered by the school on wicth I study (ETIC). When I click in the button to start a download nothing appens. I've tried several times, the green message to click in the instaler on the left bottom coner appears but no download starts, can anyone help me?

And when I go to Apps it shows me error 500. I don't know what to do and I need this fixed asap please! Thank you

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Did you read what I wrote? I'm telling you it's no network problem, I wasn't able to download the creative cloud with my IP adress, as soon as I used tor browser (witch is a proxy) it downloaded just fine, if I try without a proxy nothing appens and nothing downloads, just like I've said originaly and you can see in the first image up there when i click the download button nothing appens! And with a proxy it downloads just fine. But when I enter in the aplication without a proxy or a vpn problems start again, so it has nothing to do with network problems. Please read what I say and don't give me another link on how to download creative cloud, I'm not dumb and I'm starting to get very upset with all of this


Joaom54184349, my apologies, I can only interpret the errors that you are receiving.  I would recommend you begin a chat session at Contact Customer Care for direct support with resolving the errors that occur when you are not using a VPN or a proxy server to connect to the Internet.  You will likely need to be connected to the VPN to establish the chat session.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 10, 2018

Branching to a new discussion.

Joaom54184349, sorry to hear that you are facing 500 server errors when attempting to access Creative Cloud applications.  You mentioned that you received your Creative Cloud membership through a school, is that correct?  Are you attempting to install the Adobe Creative Cloud desktop application on a computer and network that you personally control and manage?

J
joaom54184349Author
Participating Frequently
December 10, 2018

Yes thats correct

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