6 February 2024 : (Bugreport / Solution) CreativeCloud Sync makes Explorer.exe nearly unusable
Hello,
There seems to be a current problem with a Creative Cloud updated which I received yesterday on 6 February 2024.
Since I found the solution, I wanted to share it here.
Problem description: Every time I select (select, not open) a file or folder in Explorer.exe using the mouse or by pressing a key, I get a 2-3 seconds delay and a wait-cursor. When I want to search a folder that starts with “Test”, I usually fast-type “Test”. Since there is a 2-3 seconds delay for each key press, entering the folder name “Test” takes 10 seconds, and the mouse cursor switches between "normal" and "hour glass" like crazy.
I killed all Creative Cloud tasks and services using Process Explorer, and disabled Creative Cloud File Sync in the settings. Nothing helped.
I analyzed the issue using Process Monitor, and found out that every time a folder is selected in Explorer.exe , the file C:\Users\...\AppData\Local\Temp\CreativeCloud\ACC\ACC.log gets updated and the following two entries are added:
02/07/24 15:11:56:733 | [INFO] | | KANE | OOBEUtils | SharedMemory | | OOBEUtils | 20560 | Performing timedGet operation
02/07/24 15:11:57:265 | [INFO] | | KANE | OOBEUtils | SharedMemory | | OOBEUtils | 19876 | Performing timedGet operation
Analyzing the loaded modules of Explorer.exe , I can see that the faulty module is located in
C:\Program Files\Common Files\Adobe\Adobe OS Extension\
One of these files (all were updated yesterday and the problem started at exactly this time!):
06.02.2024 14:33 278.960 AdobeExplorerExtension.dll
06.02.2024 14:33 666.032 AdobeExplorerExtensionCore.dll
06.02.2024 14:33 425.392 AdobeExplorerExtensionCustomHook.exe
Solution: Disabling access to this folder using NTFS permissions solves the problem immediately.
I really want to know how many system services are infested with this Creative Cloud thing. I just want to use Photoshop and not having dozens of services and “OS Extensions” installed…
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