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xxRMP3xx
Participant
July 3, 2013
Answered

7/3/13 Cloud will not update, says no internet connection?

  • July 3, 2013
  • 1 reply
  • 907 views

I'm online (obviously) but I just keep getting a pop-up that says Please connect to the internet & try again.

I AM CONNECTED. I run my programs every day, I have an annual subscription, and I just want to update.

Grrr.

Help?

This topic has been closed for replies.
Correct answer KRupani

Hi xxRMP3xx,

This happens when you system is not able to connect to the activation server. There could be few reasons for this like firewall is not letting this connection to establish or sometimes the Adobe entries in the hosts file.

You can check the hosts file and delete all the Adobe entries from it.

Location of the hosts file

Windows ;-- C:\Windows\System32\drivers\etc\hosts

Mac :-- Open finder window -- click on go -->go to folder---> /etc---> press enter

Open the hosts file using notepad (windows) textedit (mac)

Thanks

Kapil

1 reply

KRupani
Adobe Employee
KRupaniCorrect answer
Adobe Employee
July 3, 2013

Hi xxRMP3xx,

This happens when you system is not able to connect to the activation server. There could be few reasons for this like firewall is not letting this connection to establish or sometimes the Adobe entries in the hosts file.

You can check the hosts file and delete all the Adobe entries from it.

Location of the hosts file

Windows ;-- C:\Windows\System32\drivers\etc\hosts

Mac :-- Open finder window -- click on go -->go to folder---> /etc---> press enter

Open the hosts file using notepad (windows) textedit (mac)

Thanks

Kapil

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