7 day trial, do not wish to continue...

Forum|Forum|7 years ago
March 6, 2019
3 replies
1022 views

Right now I am using the 7 day trial of creative cloud. After using it yesterday, I've realized that I do not wish to purchase the app.. HOWEVER, they have my credit card information and it says it will charge me on March 12th once my trial ends... there is no where on my account page to say that I do not want to purchase this or take my card information off...

how do I make sure I am not charged after this trial ends?

Creative Cloud

This topic has been closed for replies.

Correct answer John T Smith

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

D

davidt27870201

Participant

i want like to cancel my subscription and my email address <email address removed>

D

davidt27870201

Participant

Please cancel my subscription as of 03/09/2019.

John Waller

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

Ani*Adobe

Community Manager

Hi there,

I'm sorry that you did not like our solutions. To cancel the subscription please navigate to account management page by following the steps here - How to cancel your Adobe Creative Cloud plan or membership

Alternatively, you can private message me your email address and I will cancel the trial for you.

^Ani