7 Day Trial Notice Keeps Appearing.

Question

I'm a longtime subscriber to Adobe and switched to CC when the boxed product was pulled. I've been subscribing to CC for what must be at least a year but now keep getting 7 Day Trial Notice and do I want to Subscribe etc when I open Photoshop. Since I'm already direct debiting Adobe every month I'm worried that I'll start receiving multiple charges, no idea why this box keeps coming up seeing as I'm a paid up subscriber.

Any ideas?

Edit, this started with the recent PS update.

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Mike @ NSB · Answer

I had a similar problem. I tried all of the troubleshooting steps listed here and in any other Adobe documentaiton or forums that I could find without fixing the problem.

What resolved the issue for me was going to the Windows Control Panel, selecting Credential Manager, and then removing any Adobe related Web or Windows credentials.

KeyWords:

Windows 10 20H2

Adobe Acrobat DC

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