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annel15983241
annel15983241
Participant
December 1, 2018
Answered

7 days trial version automaticaly installed instead of a month version just pursued

  • December 1, 2018
  • 2 replies
  • 369 views

I've just bought a month version of After Effect, clicked on the link to install it in the mail I've received just after the payment and got a 7 days trial version installed on my computer. Any idea??

Thanx

This topic has been closed for replies.
Correct answer John T Smith

Also, if you only want to use the program for one month, be sure you bought the MONTHLY subscription, not the annual subscription with monthly payments

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

If you actually have an annual subscription, there is a fee to cancel early

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 1, 2018

Also, if you only want to use the program for one month, be sure you bought the MONTHLY subscription, not the annual subscription with monthly payments

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

If you actually have an annual subscription, there is a fee to cancel early

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 1, 2018

Try signing out of your account, restart the computer, and then sign in to your account.

It sometimes take 24 hours for your account to be updated.

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