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kevinp68005875
Participant
October 21, 2019
Question

88% update on several Cloud Apps then stops on iMac

  • October 21, 2019
  • 1 reply
  • 120 views

This is My Studio Computer I'm Talking about, it is an older iMac running 10.13.6 so that might be the problem, but it dosn't happen on all the apps. It is on several like Photoshop, Bridge, After Effects, but not Illustratore, Lightroom.

On the programes in question the Cloud Uptaes stop at 88% then I have to restart my computer to get out of it. 

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 21, 2019

    Kevinp68005875, are you attempting to install the current release of Photoshop CC on the iMac running Mac OS 10.13.6, or an older version?

     

    Please check the install log to determine why the update is failing.  Information on how to locate and interpret the install log can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

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