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Big_Bucky_G
Participant
February 7, 2013
Question

A conflicting version of CS6 exists...

  • February 7, 2013
  • 1 reply
  • 703 views

I've made multiple attempts to install the trial Photoshop CS6 and keep getting the same error;

'A conflicting or prerelease version of Adobe Photoshop CS6 exists on this computer.  The conflicting version must be removed before installing the current media.'

I've never had any version of CS6 on my computer previously.  I tried deleting every photoshop-related file and even used the 'Creative Suite Cleaner Tool'.

OS: Vista

Please help!

Cheers, Bucky

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 7, 2013

    Big Bucky G please see http://forums.adobe.com/message/4361731#4361731?promoid=KBHJP where this topic has been discussed.

    B
    Big_Bucky_GAuthor
    Participant
    February 7, 2013

    I've read that - not helpful.  As I said, I've never had PS CS6 before (or 'Beta').  There aren't any photoshop programs in my  program list to uninstall....

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 7, 2013

    I am sorry Big Bucky G but the error message you are receiving would disagree.  If you have already tried the steps listed in the discussion offered in message #1 then please contact our support team to work with them directly.  You can contact our chat support at http://adobe.ly/yxj0t6.

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