AAM appears just as a white screen!?

Forum|Forum|12 years ago
November 10, 2013
1 reply
271 views

AAM's body (where usually the apps are showing up) appears just as a white screen. Reinstall doesn't help. So I can't update, use fonts, use webspace ... What to do?

I'm running on Win7 64bit. Thanks for help!

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Correct answer kglad

1. quit the app (from the task bar) and relaunch. if that fails:

2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

kglad

Correct answer

Community Expert

1. quit the app (from the task bar) and relaunch. if that fails:

2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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