AAM Broken on MAC OSX

Question

I'm having a ton of issues with the AAM on my macbook pro.

Last week all of a sudden when I tried to open Photoshop, PS shut down mid startup and the AAM icon popped up on my mac toolbar and started bouncing, it spawned 2 more of itself, bouncing like a bunch of 12 year olds at a biirthday bouncey castle but did nothing. I had to force quit out of all of them. Only some of my Adobe apps would work after this but things like Illustrator and Photoshop would do this bouncy AAM do nothing problem

So I went to remove all Adobe from my computer as I couldn't get into the AAM and found that all of the Uninstalls woudl either open and crash or would pop up saying their alis was missing. Great so I can't uninstall properly. So I ran the Adobe Cleaner Tool, which apparently did nothign as all the applications were still on my machine and in the Applications folder. So I manually removed them all.

I managed to download the standalone AAM from a different page on the Adobe site other than creative.cloud.com and then managed to get it to run and install the apps I needed immediately (keep in mind this is after a whole day of dealing with this and having clients getting pretty anxious at the fact their work wasn't getting done).

So PS and AI run after this, cue a week later, today. I need Premiere Pro, so I go to launch the AAM. Gues who shows up? The bunch of bouncing AAM icons on my toolbar and ne'er can I actually get to the AAM interface to isntall anything.

So I go to creative.cloud.com and try to download from there. Nope, just tries to launch AAM and we get the same old crash. Then I proceed to uninstall everything, all over again in an attempt to redo what had worked before. Except now. The AAM installer, just sits on the loading screen. Doing nothing. Absoutely nothing, so I can't get any applications installed on my workstation and I'm pretty upset at this point considering the grief this is causing me right now as I have a tight deadline for tomorrow morning which I am more than likely going to miss. Not cool.

jduren · Accepted Answer

OK so I've finally gotten the AAM to install and run, I don't know if tha pps will work after this but if they don't, I'm probably going to throw something. If anyone has issues with this, this is what I actually had to do to get the AAM to work.

1. Uninstall what you can using the Uninstall files

2. For whatever you can't uninstall, delete it outright

3. I deleted the entire Adobe folder under Library/Application Support

4. Restart

5. Run the Adobe Cleaner Tool
6. Restart

7. Run the AAM installer from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 it will do an update first

8. If step 7 works; restart your computer (AAM still won't run after the install), if it didn't I can't help you... sorry

9. After Restart, run Adobe Application Manager from Applications in Finder

10. Install your apps.

11. Profit?

I don't know why this happened (twice) and I'm pretty angry about it considering I've got a good 2-3 hour wait for all my adobe apps to re-downlaod and install which means I'm going to be up all night in order to get my work done. This whole convoluted process to get this to work is insane, I can't afford a reformat just to resolve this (2-3 days rebuilding, installing, setting up a highly complex software development environment) which seems to be the immediate recommendation.

leonieh55426201 · Answer

Had the same problem, solved it in 1 hour thanks to your post. Thank you very much for your info! Have a great day!Greetings from Holland :-)

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