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indiancowboy.com
Inspiring
February 15, 2013
Answered

AAM shows AE CS6 as up to date, and fails to install latest update

  • February 15, 2013
  • 1 reply
  • 1302 views

I'm on a MAC / OS X 10.7.5. I installed AE CS6. I'm trying to update it to version 11.0.2 but the install fails (says the administrator has suppressed updates). But I'm an admin on the machine. What do I need to do? Also, within the AAM, it says AE CS6 is up to date, but it isn't. Its at version 11.0.0.378 (initial install)

This topic has been closed for replies.
Correct answer indiancowboy.com

Infact, I went ahead and uninstalled and did a full reinstall via Cloud AAM, but it still installed the 11.0.0.378 version!

Mystified!


I found the solution. This post below lays it out, and deleting file and emptying trash totally did the trick!

http://forums.adobe.com/message/4758115

Its a joy to watch the progress bar with the 11.0.2 version being installed.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 15, 2013

Are you able to download and install the update manually from http://www.adobe.com/downloads/updates/?  You may also want to try creating a new administrator account if you continue to receive a message that the updates are being suppressed.

I
indiancowboy.comAuthor
Inspiring
February 16, 2013

No, the manual update is what gives me the error. I created a new admin user, but ended up with the same issue. 

Starting the AAM that was installed with the cloud opens up but says the software is up-to-date.

This is a conundrum. Any other ideas?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 16, 2013

Did you have the software deployed to your computer?  Or are you an individual user and installed the software locally yourself?  Have you tried running the uninstaller, located in Applications/Utilities/Adobe Installers, and then installing After Effects again?

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