I was just asked to reply to a survey about customer service. My response was how to ask a question? I will flow your links and see. Help me with my question in a form no respond in after 18 hours. Yes, I know it takes time.

M

Meteorlady1

Participating Frequently

Just spent over 1 hour in Chat only to get transferred 5 times and got no information. Finally they transferred me from Tech Support to someone else and they just stopped and sent me to the forums. I have to agree this is the WORST company I have ever tried to deal with and their customer support is awful. East Indians, not Americans and they expect me to take out a subscription for CC.... no change in hell.

Now I am stuck with an old MAC that is dying and can't figure out how to transfer my CS5 to the new one because it only allows one MAC at a time. If I try to use migration assistant the software is inoperative. I HATE ADOBE.

John T Smith

Community Expert

All Adobe software allows TWO activations, so you do not have to deactivate on your old computer to install on a new one

You install programs exactly the same way you did the 1st time... put your disc in the drive and enter your serial number when asked

.

Download & Install instructions https://forums.adobe.com/thread/2003339

-kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help

-you will need to enter your original serial number during install for non-Cloud programs

Of course, your 6+ year old CS5 may not install/run on a new Mac

For Mac El Capitan or the newer Sierra operating system read below

Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems

-https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

-Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help

-also a TEMPORARY security change https://forums.adobe.com/thread/2039319

-Gatekeeper change does NOT work with Sierra https://forums.adobe.com/thread/2212384

When you have a non-functioning computer and can't deactivate a serial number

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

M

Meteorlady1

Participating Frequently

You are wrong - I cannot even migrate my Premere Elements 13 to my new MAC - it simple won't work properly. I also have CS5 running on an old MAC.

So my guess is you are from ADOBE - right? If so, then tell me why Adobe has complete cut off support for all products except CC. I wrote that I found other software that works probably as well as Photoshop and Dreamweaver, some for free and one that cost $49.00 and is wonderful. Yet you won't show that on this forum Why? since you don't support the software that I purchase legally any longer and you have cut me off from migrating it. I can't even re-register my Elements 13 again so I guess that is another piece of useless software that I can uninstall.

Again - I have been through all your links and still am unable to even load my CS5 and cannot load Dreamweaver CS6 which I purchased the upgrade for. So tell me again how great ADOBE is?

John T Smith

Correct answer

Community Expert

I do not find a single message from you in a program forum stephenr61211300

When you have a problem with a program, you need to post in that forum

-Here is the list of all Adobe forums... https://forums.adobe.com/welcome

When you do ask a question in the correct forum, you need to provide information so someone may help

-Forum quick start https://forums.adobe.com/docs/DOC-5601

C

chuber67

Participant

I just had the same experience. Sat on chat hold for 26 minutes only to be transferred to another department. Then received no support whatsoever and was told that updates are no longer valid for CS5. I just loaded the suite to a new computer and it keeps crashing, so first troubleshooting step, upgrade, right? Sure, unless you find out that your product is no longer on their radar.

Never received notice from Adobe about this. I mean, that's it? Just cut off cold. It was updating just fine about 4-6 months ago. Totally disappointed.

H

hoffman50

Participant

Me too!!! I just finally gave up on chat support. Transferred around and left hanging. States give me two minutes and after 10 I ask where they are. They are rude and flippant and absolutely of no help. He cut the chat off when I asked why I was left hanging for ten minutes. Adobe needs to get this fixed and help those of use that are paying monthly for their products.

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