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Participant
November 9, 2014
Question

Aborts the install creative cloud on the middle!

  • November 9, 2014
  • 2 replies
  • 247 views

Begin to install creative cloud on your mac and on the middle of the installation process just terminates without any message! Just stops the installation. Before creative cloud was installed, but just 3-4 days ago he wanted to be updated and not updated after I have deleted and tried to reinstall, but the installation can not be completed as it ends in the middle. How to solve it?

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2 replies

hans-g.
Legend
November 9, 2014

Hello tsvetazar,

in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".

Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)

1. Maybe you have to activate/deactivate, so please have a look there:

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.

3. Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)

I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.

Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations

4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

Good luck!

Hans-Günter

Ethereal_Sunflower98BC
Participating Frequently
November 9, 2014

Try to follow below steps

Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe folders

Trash AAMUpdater and OOBE folders.

Now click on finder and hold Command + Shift + G keys on your keypad.

This time type /Library and click on Go.

Make sure to remove ~ symbol.

Then open Application Support > Adobe folders.

Trash AAMUpdater, Adobe Application manager, OOBE folders.

Now Click on Finder and then hold Command + Shift + U keys on your keypad.

It will open utilities folder.

Trash Adobe Creative Cloud and Adobe Application Manager folders

Download and Run CC cleaner tool from below link

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

Accept the license agreement and click on Adobe Application Manager

Then click on clean up selected

Close the window

Download and install Creative Cloud App from below link

Free Creative Cloud | Download Adobe Creative Cloud free trial