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C
Chan-mi.Lee
Participant
February 12, 2020
Question

About the wrong withdrawals caused by Adobe products

  • February 12, 2020
  • 1 reply
  • 170 views

Hello. I used this system in November 2019.
I only used products that were distributed free of charge.
However, I found that 24,000 won had been withdrawn from my account starting in December 2019.
When I called the bank, they said it was because of Adobe's products, and when I called Adobe's company, nobody answered, so I left a message for this forum.

I tried to cancel it first, so I looked it up, but I couldn't even see the "Remove Plan" button, so it's impossible.


I have never used Adobe products from last December to February, so I would like to get a refund of my 72,000 won. And I hope you don't want this to happen in the future.
Please reply as soon as possible.

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 12, 2020

What "free" products are you talking about? Adobe has very few of those, and none of them will ask for payment information before you can download them. If Adobe is withdrawing money, this implies that you signed up for a trial subscription and provided Adobe with information that lets them charge you when the trial rolled over to a subscription. The rollover happens automatically, as is explained on the subscription terms page  linked just before the Place secure order button.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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