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S
Seddl
Participating Frequently
October 18, 2018
Answered

Abowechsel

  • October 18, 2018
  • 2 replies
  • 621 views

Hallo!

Ich würde gerne mein Lightroom CC Abo mit 1 TB Cloud wechseln auf ein 20 GB Cloud Abo aber mit Lightroom CC, Classic CC und Photoshop CC, beide kosten denselben Preis pro Monat von 11,89€. Ist das möglich, ohne dass meine bearbeiteten Bilder verloren gehen oder muss ich das eine Abo kündigen und das andere abonieren?

Vielen Dank für die Hilfe!

Mit freundlichen Grüßen

Patrick

This topic has been closed for replies.
Correct answer Kanikas

Patrick,

I checked your account details and in order to get to the plan you desire, we will have to cancel the subscription. Once the subscription is canceled you can purchase the desired plan.

You may use this link to cancel the subscription: How to cancel your Adobe Creative Cloud plan or membership

Before canceling I would suggest you to kindly back up the data.

Feel free to reach out to us for any help.

Thanks

Kanika

2 replies

S
SeddlAuthor
Participating Frequently
October 19, 2018

good service by adobe here. I appreciate this!

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 18, 2018

Hi there,

As I understand, you wish to change your subscription plan. In order to change the plan kindly follow steps shared in the link for help: Learn how to change your Adobe Creative Cloud plan.

In case this does not help, kindly Contact Customer Care for support.

Let us know if this helps!

Thanks

Kanika

S
SeddlAuthor
Participating Frequently
October 18, 2018

Ah excuse me, I didn´t know that this is an English forum.

Well, first thanks for your fast answer. But this is unfortunately not the solution for my problem. You´re right, I do want to change my plan but I do not want to change to one of the plans that adobe proposes me when I click the button "change my plan". The proposed abonements are only abonements with 100GB and more.

I want to change from my Lightromm CC Abo with 1TB to an abonement with 20GB but including Lightroom CC, Lightroom Classic CC and Photoshop CC. When I search for this type of abonement I can find it here Preise und Abos | Adobe Creative Cloud right on the left side. Both abonements (the one I already have and the one I want to have) are the same price so it should be possible to change this abonement.

Kind regards,

Patrick

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
October 18, 2018

Patrick,

I checked your account details and in order to get to the plan you desire, we will have to cancel the subscription. Once the subscription is canceled you can purchase the desired plan.

You may use this link to cancel the subscription: How to cancel your Adobe Creative Cloud plan or membership

Before canceling I would suggest you to kindly back up the data.

Feel free to reach out to us for any help.

Thanks

Kanika

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