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Participant
July 3, 2022
Question

ACC doesn't launch after install

  • July 3, 2022
  • 2 replies
  • 184 views

I try to launch ACC to see update but when click on the icon no thing appera to me just the icon in the taskbar and disappera after few seconde , i tried to uninstall using AdobeCreativeCloudCleanerTool and then install ACC again but same problem

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2 replies

Nancy OShea
Community Expert
Community Expert
July 3, 2022

Did you restart your computer after installation?

 

Nancy O'Shea— Product User & Community Expert
Participant
July 5, 2022

this after installation and when restart same thing happens https://drive.google.com/file/d/1LHG2jLb5YzW-Cvnd11dPZlPWjB7Ur5w0/view 

Community Expert
July 3, 2022

Try the following tool to uninstall and see if it helps

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

-Manan

-Manan
Participant
July 4, 2022

dosen't work 😕😕