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D
dlmphoto_
Participant
May 22, 2013
Question

Access Denied?

  • May 22, 2013
  • 2 replies
  • 2567 views

I have a single app CC membership for Adobe Photoshop (£17.58 per month) which has been in place since around May last year.

I recently had trouble with my laptop which was taken in for servicing and had to be completely reset.

I am now trying to reinstall Photoshop onto my computer using the following link: https://creative.adobe.com/apps but when signing in I get an 'access denied' message despite the fact that my payments are still being taken therefore my membership should be active.

This topic has been closed for replies.

2 replies

djulius92
djulius92
Participant
November 21, 2016

Try holding CTRL + SHIFT + ALT while simultaneously opening the program. This will reset all of your permissions and put everything back to default. Note:  It may erase all previous preferences and settings.

D
dlmphoto_Author
Participant
May 22, 2013

Access Denied

You are not eligible to use Creative Cloud services due to the Service Eligibility Requirements.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 22, 2013

Dlmphoto your subscription appears to still be active.  Please try accessing https://creative.adobe.com using a different web browser.

Nevervana
Nevervana
Participant
June 18, 2013

How about instead, you write up a bug report and notify your programmers, so that you guys can fix this problem?

I too am unable to re-download my Photoshop though it is active and attempts to download.

The problem seems to be with Internet Explorer browser.  But I have not yet installed my other browsers on this recently restored windows 8 machine.  This is something you guys should fix, as no doubt thousands of people are running into it.

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