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timothy sh30513815
timothy sh30513815
Participant
October 7, 2022
Question

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  • October 7, 2022
  • 2 replies
  • 589 views

I am tring to install my copy of CS6 Design and Web Premium on a new Windows 11 laptop I installed it fine on my Windows 10 laptop in the past but on 11 I am getting an error of for your security access to your account was temporarily denied. I have an educational licence. I can sign into the website just fine only the program is throwing the error.

 

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2 replies

B
Community Expert
Ben MCommunity Expert
Community Expert
October 7, 2022

Is this from an enterprise license with your school/university?  All the information I can find on that is linked to enterprise licenses which are controlled by your on-site IT department so you would need to contact them. If you don't know who that is this KB article could help you: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

timothy sh30513815
timothy sh30513815Author
Participant
October 7, 2022

No it's a personal licence it was bought at uni with educational funds but registered to my private email.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 7, 2022

did you previously or do you currently have adobe cc installed on your win 11 computer?

timothy sh30513815
timothy sh30513815Author
Participant
October 7, 2022

No I don't brand new no Adobe products

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 7, 2022

did you use the installation file from a cd or downloaded to start the install?  ( don't migrate it.)

 

at what point in the install process did you see that message?  before or after entering your serial number?

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