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Ethan30665302rrcd
Participant
June 22, 2023
Question

Accessing Software

  • June 22, 2023
  • 2 replies
  • 159 views

Hello, I have had Adobe Premiere on myy computer for two years. It was purchased through my city IT dept. The subscription recently expired without my knowledge, and I re-purchased the subscription with my city credit card. However, while it shows I purchased it, I cannot access Premiere on my computer. It's as if I never purchased the subscription. Can anyone help direct to how to get access?

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 23, 2023

What you MAY need to do is remove all traces of your previous subscription and start fresh

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

How to install when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/13554270

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 22, 2023

what adobe id was used to start this subscription?

 

you can confirm by checking https://account.adobe.com

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