Accidental Cancel of Account

Question

I had accidentally cancelled my account and current plan. I am in need of fixing it as soon as possible. I am a college student in need of the programs immediately for my project asap. The upgrade and cancellation process is difficult and frustrating to deal with and understand. I really do need my programs back as soon as able. This was an accident and me merely trying to upgrade and by a singular program extra.

Nancy OShea · Accepted Answer

It's a bad idea to use your e-mail address as a public facing forum screen name. Robots and spammers will flood your inbox with junk mail. You can change it from your account profile page.

https://account.adobe.com/profile

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Abambo · Answer

Contact the customer service for a refund of the early termination fee. You need to take a new subscription, but you can negotiate that in the same chat. Type « agent » to avoid speaking to the AI bot.

https://helpx.adobe.com/contact.html

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