Accidentally having multiple emails / 2 Adobe ID's for one person. Is refund possible?

Question

I understand this was my fault but I had no idea. I have been getting charged twice for over a year now. I know how to cancel my other account but I wanted to wait to show the customer support that it really is just me with two accounts (by accident). I would say forget the refund but since it has been over a year that is just a lot of money to ignore.

If anyone knows any information at all on this that would be so helpful. Thank you.

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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