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cssfineart
Participant
January 13, 2023
Question

Accidentally started trial before I was ready to try it

  • January 13, 2023
  • 2 replies
  • 438 views

Is there any way to get an extension for a trial? I accidentally clicked to the Substance Stager trial about 5 days before I was actually ready to start my first project in there. Is there any way a trial can be given an extension? Thanks so much.

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2 replies

Abambo
Community Expert
Community Expert
January 13, 2023

Trials can't be extended easily. But you can always try to contact Adobe support and check with them if your trial can be repeated. Adobe may be able to extend or reset. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
January 13, 2023

use a different computer and adobe id to start a different trial.

 

and no, the same trail can't be extended.