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Dec 17, 2025 8:14 AM UTC
Question

account

I removed all devices but my account still shows device limit reached.
Please reset my device activation count.

5 replies

Nancy OShea
Community Expert
Community Expert
Dec 19, 2025 11:56 PM UTC

To Deactivate your device, open Acrobat on your computer. 

1. Go to the Acrobat Menu (3 lines icon).

2. Select Help ⇒ Sign Out (your_username.xxx).

 

Hope that helps. 

 

 

 

 

 

 

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Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
Dec 17, 2025 9:59 AM UTC

go to your account and sign out of your activated devices.

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Kanikas
Legend
Dec 17, 2025 8:49 AM UTC

Hi halkla__1348, 

 

We're here to help you. If you have already done the steps to deactiavte the devices- https://adobe.ly/48Z43VM, please follow the steps shared in this article to resolve licensing issues: https://adobe.ly/3L7HZAp;

 

Hope this helps. 

 

Thanks
^KS

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Dec 17, 2025 9:57 AM UTC
mesaj açılmamaktadır
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gupta shivangi
Legend
Dec 17, 2025 10:39 AM UTC

Could you try the steps listed in this article? https://adobe.ly/49f0hsC

Let us know how it goes.
^Shivangi

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